FAQ
Frequently asked questions about our chauffeur service
Can’t find your answer? Contact us directly, we reply quickly.
Booking
How far in advance should I book?
Ideally 24 hours in advance to guarantee availability, especially for very early departures. For a ride within the hour, call us: we will do our best.
How do I know my booking is confirmed?
You receive a confirmation by email, text or WhatsApp with the time, pick-up point and price. We remind you of the details the day before.
Can I book for someone else?
Of course. Give us the passenger’s name and number: the driver will contact them directly on the day.
Airports and stations
Where does the driver meet me at the airport?
In the arrivals hall, at the exit of the baggage area, holding a sign with your name. We send you a message as soon as you land.
Is waiting time charged if my flight is late?
No. We track your flight and 60 minutes of waiting time are free after actual landing. At train stations, 30 minutes are included.
Do you serve Beauvais airport?
Yes, on request. The Paris ↔ Beauvais journey takes about 1 hour 15 minutes depending on traffic.
Prices and payment
Are tolls and parking included?
Yes, our fixed fares include tolls and airport parking. No hidden extras.
Which payment methods do you accept?
Credit card, cash and bank transfer for businesses. An invoice is provided on request.
What is your cancellation policy?
Free cancellation up to 24 hours before pick-up. Within 24 hours, fees may apply.
On board
How many passengers and bags?
Up to 4 passengers and 3 large suitcases in the Lexus ES 300h. For more luggage, let us know when booking.
Are pets allowed?
Small pets in a bag or carrier are accepted on prior request.
Do you provide child seats?
Yes, baby seat, child seat or booster on request at no extra cost. Please tell us the child’s age.
Your driver is waiting
Book in two minutes online, by phone or on WhatsApp. Quick confirmation, price agreed in advance.